Privacy Policy

Candy London Limited (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you visit www.candyldn.com, interact with our online advertising or enquire about a property we are marketing. 

  1. Who We Are

Candy London Limited is the operator of www.candyldn.com.

Contact Details

Email: info@candyldn.com

Business Address: 49 Upper Brook Street W1K 2BR

Company number: 4207327

Registered office: 49 Upper Brook Street W1K 2BR

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

  1. Information We Collect

We may collect the following personal information when you interact with our website, our online advertisements, enquiry forms or our campaign landing pages:

  • Name
  • Email address
  • Telephone number (if provided)
  • Company name (if provided)
  • Any information you choose to include in contact forms or email correspondence
  • Information you give us when you enquire about a property
  • Information you submit through Meta (Facebook and Instagram) lead forms or our campaign landing pages
  • Where we ask for it, information needed to verify your identity 

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of your visit
  • Website usage statistics
  • Online identifiers and advertising information, such as cookie IDs, Meta Pixel and Conversions API event data, and the advertisement or campaign that brought you to our website

We may also receive your details from Meta when you complete a lead form in response to our advertising, and from our digital advertising agency, Luux Media Limited. 

  1. How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Communicate with you regarding our services
  • Contact you about properties we are marketing, including by email, telephone, text message or WhatsApp where you have asked us to or where the law otherwise allows
  • Measure the effectiveness of our advertising and show our advertisements to relevant audiences, including people with interests similar to our enquirers
  • Improve our website and user experience
  • Monitor website performance and security
  • Comply with legal obligations

We will only use your information where we have a lawful basis to do so under UK data protection legislation.

  1. Lawful Basis for Processing

We process personal information on the following legal bases:

  • Your consent
  • Our legitimate interests in operating and improving our business
  • Compliance with legal obligations

In practice, we rely on these bases as follows:

  • Consent: for non-essential cookies and tracking technologies (including the Meta Pixel) and for sending you marketing by email, text message or similar electronic means if required from time to time.
  • Legitimate interests: for responding to and managing property enquiries, measuring and improving our advertising, and keeping our website secure.
  • Legal obligation: for example, carrying out any identity or any source-of-funds checks the law requires.
  1. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site, and enhance user experience.

You can control or disable cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.

We use the Meta Pixel and related technologies, including Meta’s Conversions API, to measure the effectiveness of our advertising, show our advertisements to relevant parties on Facebook and Instagram, and build audiences. These are non-essential and we will only use them if you accept them through our cookie banner. You can change or withdraw your choice at any time using [cookie settings link]. Further details of the cookies we use are set out in our Cookie Policy [link to be added. 

  1. Advertising and Marketing

From time to time we advertise properties on Meta platforms (Facebook and Instagram). Our advertising agency, Luux Media Limited manages these campaigns on our behalf.

When you click on one of our advertisements or complete a Meta lead form, Meta may share your details with us. Meta also acts as an independent controller of the information it collects about you through its platforms. Please see Meta’s privacy policy at https://www.facebook.com/privacy/policy to understand how it uses your information.

Where you have consented, we may share limited information about enquirers (for example, hashed email addresses) with Meta so that we can measure results and build custom or lookalike audiences. You can withdraw your consent at any time using the details above.

We will only send you marketing by email, text message or similar electronic means where you have consented or where the law otherwise allows. You can opt out of marketing at any time by using the unsubscribe link in any message or contacting us at info@candyldn.com. You have the right to object to direct marketing.

  1. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our website or business, including:

  • Website hosting providers
  • Website analytics providers
  • IT support providers
  • Advertising and marketing agencies, including Luux Media who run our advertising campaigns
  • Advertising platforms, including Meta Platforms Ireland Limited
  • Both UK and International estate agents, brokers, solicitors and other professional advisers involved in the sale of a property, where relevant to your enquiry

Where these providers act on our behalf, they are bound by written agreements and may only use your information on our instructions.

We may also disclose information where required by law or to protect our legal rights.

  1. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no method of transmission over the internet is completely secure.

  1. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

In particular:

  • Enquiries and marketing leads: for [24 months] after your last interaction with us, unless you ask us to delete them sooner.
  • Records of marketing consent and opt-outs: for as long as needed to show that you consented or opted out
  • Records of a completed sale, including any identity or source-of-funds checks: for the period required by law ].
  • Website analytics and advertising cookie data: in line with the cookie lifetimes set out in our Cookie Policy.
  1. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Object at any time to direct marketing, including related profiling and advertising audience-building
  • Withdraw consent where processing is based on consent
  • Request a copy of your data in a portable format where applicable

To exercise any of these rights, please contact us using the details provided above. You can opt out of marketing at any time as described in section 6.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

This Privacy Policy was last updated on 3rd November 2026.

  1. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Candy London Limited

Website: www.candyldn.com

Email: info@candyldn.com

Business Address: 49 Upper Brook Street W1K 2BR